Our Customer Experiences

Letter from Jim and Nancy Bates

Mystica Yacht

“We loved that boat and really did not want to part with her but life circumstances change and it was time to move on.

We thank you for the part you played in making it possible for us to spend 8 great years on a yacht that I never dreamed of owning as a younger man.”

Letter from Camas, Washington Customers Who Purchased a 90' Yacht

Mystique, a Cheoy Lee yacht purchased through Bill Gross Marine, Inc.

"Bill Gross was first introduced to us in late 2004, subsequent to our order for a 90’ yacht. His task was to serve as an engineer/consultant/intermediary between us and the manufacturer of our yacht.

We were immediately impressed with Bill and his overall knowledge of yachts and their many systems and engineering options. We had planned to visit the shipyards prior to finalizing our order but after several meetings with Bill, felt confident enough to proceed without this visit.

We had innumerable meetings, phone conversations, and email exchanges during the last year and then traveled to the yacht manufacturer with Bill for sea trials for our new vessel.

We have nothing but the highest praise for Bill and his contribution to our yacht project. He was initially instrumental in pointing out many vessel system options that we were not aware of. He was always willing to offer an opinion and would not hesitate to challenge our biases (in a positive way) if he felt differently. He then interfaced with the shipyard and provided schematics and the engineering details that allowed them to build the yacht to our specifications. He was always courteous, prompt and available when we had questions or concerns.

The net result of Bill’s involvement was our low stress levels throughout the entire project. We also got a yacht that has many important upgrades and enhanced systems recommended by Bill. In retrospect, it would have been nearly impossible to get this result had Bill not been involved.

If you are looking to have a yacht built through Bill or are in need of yacht consulting services, I would recommend Bill without reservation. ….He was pivotal in both the quality of our experiences and the ultimate overall quality of our yacht."

Pre-Purchase Evaluation for a Customer

Client who appreciated pre-sale sail boat evaluation by Bill Gross

"Hi Bill,

I want to let you know you are truly appreciated sir. You're one of the remaining Titans of this industry!

You are unlike so many I come across. You are always kind, professional and just plain fun to be around. So many salts of the sea have long turned crusty and are just a pain to even be around. You, sir, celebrate life. It’s a joy and an honor to be in your presence.

Your input sure has helped me focus on the task at hand without trying to read through a bunch of made up nautical tripe to get to the point. You made it so much easier for me here. Thank you!

While listening to you sit on the back deck of that Viking explaining what yachting felt like to you, it came to light clearly what was drawing me to this specific boat.

Yes it is status, as you pointed out, but more importantly I'm not giving up anything on "speed". I can still have my cake (size) and eat it too (speed) when I feel like it! That's what had been the sad missing part in all the other boats I looked through figuring I had to sacrifice for size.

Sure, I have to spend more to get a rig with just 1,000 hours on it, but I'm not buying an immediate floating fixer upper. Glad too you brought up the batteries and heat exchangers. Those have been the nemesis of all my boating years."

Jeff Kirby

 

Letter from Client Who Purchased Two Yachts from Bill Gross Marine, Inc.

Enjoying dinner aboard a Cheoy Lee Yacht ordered from Bill Gross Marine, Inc."Bill, Capt. Medd and I were reminiscing on the outstanding service your organization has shown us over the past 15 years. In these hurried times we seem to forget to take time to express our appreciation for a job well done.

As you know, Capt. Medd and I have been around boats all of our adult lives. In doing so, we have dealt with an untold number of marine dealers and service personnel. We both agree that your organization is the finest marine company that we have come in contact with.

We appreciate the extra performance and effort that your company has shown us over the years. It is rare in today's business world to find a company that you can trust completely and that their word in bond.

Bill, again many, many thanks for your outstanding services before, during, and after the construction of the two boats you have built for us."